Product Definition

core purpose 360pulse is a continuous feedback platform designed to help businesses and organizations proactively manage and improve stakeholder satisfaction (customers, employees, or other groups with ongoing relationships) it achieves this through automated, recurring surveys that provide granular, individual level feedback, enabling timely issue resolution, identification of positive engagement opportunities, and data driven decision making target audience primary client pulses businesses with high customer lifetime value (cltv) companies where the loss of a single customer represents a significant financial impact (tens of thousands of dollars or more) examples include managed service providers (msps) saas providers professional services firms (accounting, legal, consulting) financial advisors high end retail automotive dealerships businesses with recurring revenue models subscription based businesses, service providers with ongoing contracts employee pulses companies with high cost of employee turnover organizations where replacing an employee is expensive due to training costs, lost productivity, and specialized skills examples include technology companies professional services firms healthcare organizations companies focused on employee experience businesses that prioritize employee well being and engagement as a competitive advantage secondary organizations with other stakeholder relationships where ongoing feedback is valuable (e g , non profits, associations, potentially government agencies – though not the primary focus) ideal customer profile (icp) client pulses icp high cltv (customer lifetime value) recurring revenue model proactive approach to customer success existing process (even if informal) for gathering customer feedback at least one person responsible for customer relationships/success understands the financial impact of customer churn employee pulses icp high cost of employee turnover emphasis on employee engagement and retention hr department or dedicated personnel responsible for employee experience belief in the value of employee feedback for improving the workplace understands the financial impact of employee churn value proposition 360pulse empowers businesses to prevent costly customer and employee churn by providing continuous, granular feedback through automated, recurring surveys this enables proactive issue resolution at the individual level, identifies opportunities for positive engagement (testimonials, reviews, referrals), and supports data driven decision making to improve overall satisfaction and retention key differentiators continuous, recurring surveys focus on tracking sentiment over time , not just one off snapshots granular, individual level feedback ability to pinpoint specific issues and opportunities with individual stakeholders automated testimonial/review/referral prompts built in system for leveraging positive feedback to boost online reputation and drive organic growth automated glassdoor review prompts (employee pulses) improves employer brand and attracts top talent proactive issue resolution enables early intervention to address concerns before they escalate into churn ease of use & setup designed for quick implementation and minimal ongoing management focus on high impact churn prevention specifically targets businesses where customer/employee loss is very costly flexible, contact based pricing accessible to a range of businesses, with all features included in all plans features & benefits feature benefit recurring pulse check surveys continuously monitor satisfaction and track trends over time automated scheduling (monthly, quarterly, semi annually, annually) set up surveys once and let the system handle delivery on your chosen schedule automated reminders (up to 2) maximize response rates with minimal effort tag based filtering (industry, location, account manager, custom) segment feedback to understand specific groups or areas of the business, and take targeted action automated testimonial/review prompts boost online reputation and attract new customers/employees by capturing positive feedback at the perfect moment automated glassdoor review prompts improve your employer brand and attract top talent (for employee surveys) individual stakeholder drill down identify specific concerns and opportunities for improvement at the individual (or company aggregated) level real time dashboard updates access immediate insights and track progress as surveys are completed multi language support (auto detect & dropdown) reach a global audience and ensure survey accessibility detects browser language (e g , fr ca) and offers a manual dropdown custom branding maintain a consistent brand experience simple 3 point scale (happy/meh/sad icons) + 1 10 rating easy for respondents to answer, leading to higher completion rates provides both qualitative and quantitative data user roles & permissions control access to data and administrative functions (admin vs user) referral prompts identify the perfect moment to ask for referrals when satisfaction is high logging of testimonial capture prevents asking the same user for multiple testimonials, avoiding annoyance optional comment boxes allow for open ended feedback and deeper insight messaging headline continuous feedback surveys subtitle continuously measure customer and employee satisfaction with automated, recurring surveys 360pulse delivers granular feedback with real time dashboard updates, allowing you to proactively address concerns, capture testimonials, and drive referrals tagline options "know what they think grow your business " "continuous feedback actionable insights " "turn feedback into growth " "the pulse of your stakeholders " key messaging pillars continuous feedback granular insights proactive action opportunity identification (testimonials, reviews, referrals) ease of use actionable data high impact churn prevention pricing & plans contact based pricing users pay based on the number of active contacts in the system plan comparison free standard professional pricing $0 $49/mo $149/mo respondents 25 100 1000 pulsechecks 1 3 unlimited multi language support ❌ ❌ ✅ remove 360pulse badge ❌ ❌ ✅ additional contacts $100/mo per 1000 contacts